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Privacy Policy

At the Pelvic Partnership, we’re committed to protecting and respecting your privacy.

This policy explains:

  • when and why we collect personal information about people who visit our website
  • how we use it
  • the conditions under which we may disclose it to others
  • how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Please send any questions about this policy and our privacy practice:

  • by email: [email protected] 
  • in writing: The Pelvic Partnership, 16 The Cleave, Harwell, Oxfordshire, OX11 0EL.

What is the Pelvic Partnership?

We’re a small charity registered in England (no.1100373) which operates nationally. We offer support and information to women with pregnancy-related pelvic girdle pain (PGP) and their families and carers. We also provide information to healthcare professionals involved in the care of women with PGP. Our registered address is: 16 The Cleave, Harwell, Oxfordshire, OX11 0EL.

How do we collect information from you?

We get information about you when you use our website, for example, when you order an information pack, join as a member or make a donation.

What type of information is collected from you?

We may collect the following personal information from you:

  • your name
  • your address
  • your telephone number
  • your email address
  • your IP address
  • information about what pages are accessed and when. 

Your card information is not held by us if you join as a member, make a donation online or purchase a publication from us. It is collected by the Charities Aid Foundation or PayPal payment processors. They specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process a donation that you have made
  • process orders that you have submitted
  • carry out our obligations arising from any contracts entered into by you and us, for example membership
  • seek your views or comments on the information we provide
  • notify you of any changes to our services
  • send you communications which you have requested and that may be of interest to you, which may include information about campaigns, conferences, fundraising opportunities or surveys.

We are legally required to hold some types of information to fulfil our statutory obligations (for example, the collection of Gift Aid). We will hold your personal information on our secure systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure online donation or payment pages, your donation, membership or publication payment is processed by the Charities Aid Foundation or PayPal, who specialise in the secure online capture and processing of credit/debit card transactions. Please refer to PayPal’s privacy policy.

If you have any questions regarding secure transactions, please contact us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us, you can select your choices by ticking the relevant boxes on the form you complete to provide your information.

We will not contact you by email, post or phone if you have indicated that you do not wish to be contacted. You can change your preferences at any time by contacting us by email at: [email protected] or by clicking ‘unsubscribe’ at the bottom of any email we send to you.

How you can access and update your information

The accuracy of your information is important to us. To update your personal information, please email us at: [email protected] or write to us at: 16 The Cleave, Harwell, Oxfordshire, OX11 0EL.

You have the right to ask for a copy of the information the Pelvic Partnership holds about you. We may charge £10.00 for information requests to cover our administration costs. 

Security precautions are in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by the Charities Aid Foundation or PayPal (please see their privacy policy). When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) which are sent over the internet can never be guaranteed to be 100% secure. As a result, we can’t guarantee the security of any information you send to us, and you do so at your own risk. Once we receive your information, we will make every effort to ensure its security on our systems. You are responsible for keeping any passwords confidential and we ask you not to share your password with anyone.


We may analyse your personal information so that we can contact you with information relevant to you. This information is kept confidential.

Use of ‘cookies’

Like many other websites, the Pelvic Partnership website uses cookies when our members log in to our members-only area. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site, so we recommend that you check the policy of the third-party site.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission before providing us with personal information.

Review of this policy

We keep this policy under regular review. It was last updated in 2022.